Shipping policy
Shipping Policy
Wildlight Love Atelier
At Wildlight Love Atelier, every order is prepared with care. We're delighted you've chosen something from our collection and want your shopping experience to be simple, enjoyable, and worry-free.
Order Processing
Many of our products are made to order, meaning they are produced especially for you after your purchase.
Processing times may vary depending on the product, quantity, customization, and production requirements. Larger orders, personalized items, and orders placed during busy holiday seasons may require additional processing time.
Once your order ships, you'll receive a shipping confirmation with tracking information when available.
Shipping Rates
Shipping charges are calculated at checkout based on the items purchased, shipping destination, and available delivery options.
Orders containing multiple items may be shipped together or separately, depending on production and fulfillment requirements.
Packaging
We take care to package our products appropriately to help ensure they arrive in excellent condition.
Packaging materials and methods vary depending on the size, type, and quantity of items ordered. Greeting cards, stationery, artwork, gifts, and other products may require different forms of protective packaging.
Delivery Times
Delivery times vary depending on your location, the shipping carrier, and the production requirements of your order.
Estimated delivery dates, when available, are provided during checkout. These estimates are not guaranteed delivery dates.
Please allow additional time during holidays, severe weather, or periods of high shipping volume.
If you're ordering for a special occasion, we recommend placing your order early.
Personalized and Custom Orders
Personalized or custom-made products may require additional production time.
Please review all personalization details carefully before placing your order. If clarification is needed, we may contact you before beginning production.
Orders requiring additional information or confirmation may experience processing delays.
Shipping Addresses
Please double-check your shipping address before completing your purchase.
If you discover an error after placing an order, contact us as soon as possible. We'll make every reasonable effort to accommodate corrections before shipment, but changes cannot be guaranteed once an order has entered production or shipping.
Additional shipping fees may apply if an order must be reshipped because of an incorrect address provided at checkout.
Damaged, Incorrect, or Missing Orders
We want every order to arrive safely and as expected.
If your purchase arrives damaged, incorrect, or incomplete, please contact us promptly with your order number, a description of the issue, and photographs when applicable.
We'll review the situation and work with you toward an appropriate resolution.
If your shipment appears lost or significantly delayed, please contact us so we can assist you in investigating the delivery status.
Questions About Shipping?
If you have questions about shipping, an existing order, or a special request, please reach out through our website.
Thank you for supporting independent creativity and Wildlight Love Atelier. We appreciate the opportunity to bring a little more beauty, connection, and joy into your world.
Wildlight Love Atelier